One standout year in new deposits
Credit Union West unified digital and branch account opening to accelerate deposit growth, modernize its branch network, and surpass annual goals.
Get the full case study
Credit Union West unifies banking channels
Credit Union West set out to unify its physical and digital banking channels into a single, seamless experience for both retail and business members, allowing them to engage however and wherever they choose. To bring this vision to life, Credit Union West selected MANTL to power a unified account opening experience across all account types and banking channels. Just over a year after going live with MANTL, Credit Union West raised nearly $160 million in deposits and exceeded its annual growth and membership goals ahead of schedule in 2025.
With MANTL, Credit Union West successfully launched business online account opening for the first time and now delivers a seamless retail and business account opening experience across every channel:
98%
Average submission rate
84%
Average approval Rate
-5 Minutes
Average time to open an account (any channel)
Branch Deposit Growth
Average new funding per branch is ~$10M, with several branches exceeding $15M and one surpassing $55M in new deposits
Back-office transformation
Saved over 3,753 staff hours on front-end in-branch account opening in 2025. This is more than 469 full-time employee workdays.
Exceeding annual growth and membership goals with MANTL
Learn how Credit Union West is combining digital innovation and branch transformation to deliver a seamless, efficient, and scalable member and employee experience with MANTL.